Frequently Asked Questions

When Will My Order Arrive?Collapse When Will My Order Arrive?

Orders usually ship within 24-48 business hours and should be at your door within 5-10 business days. 2nd Day Air and Next Day Air orders only ship and deliver on business days.

Please note that orders with licensed items, such as NFL, NCAA, NHL, MLB, SDA, and Golf Tours & Tournaments, will require 10-14 business days for custom embroidery before shipping your entire order.

You will receive tracking information once your order ships.

How does my order ship?Expand How does my order ship?

We use a variety of carriers based on your delivery address and shipping method.

For FedEx shipments (tracking begins with 47), you can track your order here.

For P2P shipment (tracking begins with UUS), you can track your order here.

Can I change something on my order?Expand Can I change something on my order?

If you need to change or cancel your order, please contact our customer service team immediately ( wingman@johnnie-o.com or 877-787-4703). We process orders quickly and may not be able to change your order but, we’ll try our best!

What is your return policy?Expand What is your return policy?

Johnnie-O will gladly accept returns of unworn, unwashed merchandise for refund or exchange within 60 days of purchase. All goods marked as ‘Final Sale’ cannot be exchanged or returned. Please note that any original shipping charges are not eligible for refund. Johnnie-O will not accept any merchandise from third party retailers (unless purchased at a Johnnie-O Retail store or Meta Shops). Please allow 1-2 weeks for a refund of your purchase. Johnnie-O does not accept returns on international orders. Check out our full return policy here.